Can I CHANGE or CANCEL my order?

The moment you submit your order, we start working to get it to you as quickly as possible. But, we know – mistakes happen. In case you wish to cancel or change your order, please follow the steps below: 

To Change Order

For most products, yes – you can make design and text edits to your items up until we start printing your items.

If you would like to edit your order but the option is not available online, or if you need to change something else about the order (such as quantity, paper stock/finish, ship speed) please contact us for assistance.

Exceptions 
Certain products may not be able to be edited after your order is placed:

  • Some photobooks
  • Digital products
  • Products ordered on the Promotional Products tab

If you need to make changes to one of these products after you have ordered, please contact us.


To Cancel Order

  1. Access your My Account page.
  2. Click on the View Order History link.
  3. Click Cancel on the order you wish to cancel. An “Are you sure you want to cancel?” popup will appear.
  4. Click Cancel My Order.
  5. Your order will now be canceled. In the status field for that order the word “Cancelled” will appear and the “Cancel” action will be greyed out.

If the order is cancelled successfully, a merchandise credit for the order amount is applied to your account.

If you rather we do it for you, give us a call right away and we’ll do our best to cancel your order.

The order can be cancelled only when in the stages of pre-production. It cannot be cancelled when in production and shipping stages

Where is my order and how do I track my order status?

We understand how important it is to know the status and whereabouts of your order, so we’ve put a tracking link in your shipment confirmation email. You can also track your order from your account:

  1. Click on My Account. (If you are not signed in already, you will be prompted to do so.)
  2. Click on View Order History in the “Account Tools” section.
  3. Click the Track button in the “Actions” column.
  4. You will see your order details on the next page
  5. Below the address, delivery and order total details, you will see delivery details such as Status, Courier and a Tracking Number
  6. On clicking the tracking number, the tracking page for the shipping company will open and display the shipping information for your order

If your order status indicates your order has been shipped and the delivery turnaround time you requested has passed without receiving your order, please contact Customer Support.

If I place an order today, when will I receive it?

Depending on your product and pin code, we deliver between 3 to 15 days. Before you pay for your order, you will come to know the estimated date of delivery.

Can I get a faster delivery for my order? What are the delivery days?

We don’t offer faster/expedited delivery. Be rest assured, we are trying our best to ensure that your order reaches you as soon as possible.


Delivery Days 

Our delivery days are counted from the day after your order is successfully processed.

Delivery days are Monday through Friday (business days, not calendar days), excluding public holidays.

Delivery locations in metro cities can expect to receive the order in 3 – 4 days. Delivery locations in non-metro cities can expect to receive the order in 4 – 5 days

I need to place a bulk order, what discount can I get?

Based on your order size, our website pricing factors in a discount of 5%-20% depending on product and quantity. For larger orders, you may still call us to avail discounts

Do you offer Cash on Delivery (COD) payment option?

Yes, after you enter your shipping details and proceed with payment options, COD option appears automatically if we offer COD service for your pin-code. In case you do not see this option there, there is no COD delivery for the shipping address given by you- you may accordingly choose to get the product delivered to an alternate pin code with COD facility or pick one of the payment options available.

Can I upgrade my shipping speed?

The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. Need it done even faster? We can’t edit the shipping speed of an existing order, but it may be possible to cancel your original order and apply the merchandise credit to a new order – with Express Delivery.

To cancel your order, check out the Can I cancel my order? Can I cancel my order? FAQ.

Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can reorder using the merchandise credit and select a faster shipping speed, if available for your PIN code

If you would rather we do this for you, give us a call and we’ll do everything possible to get your order to you as quickly as possible.

Can I change my shipping address?

In most cases, yes, after you place an order you may change your Shipping Address up until we ship your items.

To change your shipping address:

  • Click My Account > Order Status.
  • Click the Edit Shipping Address link below the current Shipping Address on file.

If you do not see the option to edit your Shipping Address, please contact us and we can assist you

Can I update my billing address?

You sure can – the next time you are ready to place an order.

Don’t worry, if you already placed an order with an error in the billing address, but received an order confirmation email, then the error did not affect the processing of your order. If any errors do happen to arise, we will contact you.

We take your privacy very seriously. To ensure your billing information is secure, our billing system is completely automated. This means we are unable to change your billing information once an order has been submitted. However, you can update your information during the checkout process the next time you place an order.

  1. From your Shopping Cart, click Checkout.
  2. The Shipping Address page appears. Choose your Delivery Day.
  3. Beneath your list of addresses, click on Change and it will take you to the next page where you can edit the details or add a new address. You can Delete the address too.
  4. Once you click on Edit, the Billing Address edit page appears. Update your billing address in the fields provided.
  5. Click Save to save your updated billing information and continue the checkout process.

If you have any trouble with this, just give us a call and we’ll walk you through it.

How do I update my account and contact information?

  1. Click My Account > Account Settings. (If you are not signed in already, you will be prompted to do so.)
  2. Update your account details in the appropriate fields:
    • E-mail address
    • First and Last Name
    • Password
    • Password Hint
    • E-mail options

Updating your Billing Information

  • For orders already placed
    • Your order was processed successfully and there’s no need to change your billing information.
  • For future orders
    • Uncheck the Use the address as your billing address check box (under the address fields) on the delivery details page. You will be prompted to change your billing address information before to completing your order.

Updating your Delivery Information

  • For orders already placed
    • Call us right away.
  • For future orders
    • It can be changed during the checkout process the next time you place an order.

Deleting your Account

  • Give us a call and we’ll help you out.

How do I opt-out of email communications?

We know you don’t have a lot of time – tell us which communications you really want. Follow the directions below to customise your email subscription to fit your preferences.

  1. Click the My Account link located in the top right-hand corner of the site. (If you are not signed in already, you will be prompted to do so.)
  2. Click Update Account Settings in the “Account Tools” section.
  3. Update your email preferences by selecting / de-selecting the email communications options.

That’s it! 
Note: you will always receive order confirmation emails, regardless of your communication preferences

I forgot my password. What do I do?

Oops! Don’t worry, it happens to the best of us.

There are a couple options for you. If you think you might know your password, we can try to jog your memory using a password hint. Or, if you’d rather cut to the chase and reset your password, we can do that too.

  1. Click My Account > Sign In.
  2. On the Sign In page, type in your e-mail address in the E-mail field.
  3. To see your password hint:
    • Click the Show my password hint link. Your password hint will display below the Password field.

To reset your password:

  1. Click the Reset my password link. For security reasons, we will email you a link to complete the password reset process. Please keep in mind that the password you choose is case-sensitive. 
    If you don’t receive your new password email immediately, make sure to check your spam or junk folder (and add vistaprint@tm.vistaprint.in to your safe list or address book to ensure proper delivery of future emails)

How do I sign in to My Account?

It’s a great idea to sign into your account every time you access www.vistaprint.co.uk. To make it easier, you can access your account from any page.

  1. Click My Account > Sign In at the top right-hand corner of the site. The Sign In page appears.
  2. Type your previously registered e-mail address and password into the appropriate fields and click Sign In.
    • If you are a new user, select the No I am a new customer password option and complete form to register a new account with us.
    • If you have forgotten your password, don’t worry – you can request to view your password hint or reset your password.

I get an error when trying to sign in. What do I do?

Errors can be frustrating, but they also give us clues about what is going on. Let’s find out which error you’re seeing:

“The information you provided is not valid”

  • This error appears when you try to log in using an email address we do not have on file. Try using a different email address to log in.

“A shopper with that email address is already registered”

  • This error appears when you try to create a new account using an email address we already have on file. Only one account can be created per email address. Try signing in instead of creating a new account.

Seeing a different error? Contact us and we’ll help you out.

How do I register / create an account?

  1. Click My Account > Sign In at the top right of the page.

NoteIf you are currently creating a document, do not perform Step 1. Instead, click Save from the Customization Options toolbar; you will be prompted to create an account to save your document. Continue with Step 2 below.

  1. Type your email in the E-mail field.
  2. Select the No, I am a new customer option.
  3. Complete the remaining fields. Fields marked with an asterisk are required.
  4. Ensure the information you entered is correct and click the Sign-Up button.

That’s it! Your personalized My Account page will open and you’re good to go.

How do I sign in to My Account?

It’s a great idea to sign into your account every time you access www.vistaprint.co.uk. To make it easier, you can access your account from any page.

  1. Click My Account > Sign In at the top right-hand corner of the site. The Sign In page appears.
  2. Type your previously registered e-mail address and password into the appropriate fields and click Sign In.
    • If you are a new user, select the No I am a new customer password option and complete form to register a new account with us.
    • If you have forgotten your password, don’t worry – you can request to view your password hint or reset your password

Can I arrange for my own delivery / courier to deliver my order?

Unfortunately, at this point of time we’re unable to accommodate special shipping request